We are a very busy, large medical practice. As a result, our telephone line was often busy and patients complained it was difficult to get through to us.
Now we are in our new offices, we have installed a new telephone switchboard just for our office. It has five lines, three of which are dedicated incoming lines. We also now have a dedicated receptionist who will be manning the switchboard full time.
So when you call, you will be placed in a queue and your call will be answered in turn by the switchboard receptionist. No more busy tones. (We hope!)
2 comments:
To quote Peter Rukavina -- "You're making the other doctors look bad!" Well done, Dr. Coull.
Thanks, Peter.
Some patients have mentioned some problems getting through on the switchboard (eg: getting the 'closed' message when we should be open).
Please could anyone experiencing problems let us know (call again later, call in in person, or fax us on the number at the top of our home page).
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